Frequently Asked
Questions

dicebet accepts the following Philippine government-issued IDs for identity verification:

• Philippine National ID (PhilSys)
• Passport
• Driver's License (LTO)
• SSS or GSIS ID
• Voter's ID
• PRC ID

Make sure your document is valid, clearly photographed, and shows your full name, date of birth, and photo. Blurry or expired documents will be rejected and you'll need to resubmit. KYC verification is typically completed within 24 hours on business days.

Go to the dicebet Login page and click "Forgot Password." Enter the email address linked to your account and we'll send you a password reset link. The link is valid for 30 minutes. If you don't see the email in your inbox, check your spam or junk folder. If you're still having trouble, contact our support team directly and we'll assist you in regaining access to your account.

No. dicebet strictly enforces a one-account-per-player policy. Each player is allowed only one registered account. Creating multiple accounts — whether using different email addresses, phone numbers, or payment methods — is a violation of our Terms & Conditions. If duplicate accounts are detected, all associated accounts may be suspended and any winnings forfeited. If you believe your account has been incorrectly flagged, please reach out to our support team for clarification.

You can update certain profile details — such as your contact number, address, and communication preferences — directly from your Account Settings page after logging in. However, changes to your registered name or date of birth require manual review by our compliance team, as these are tied to your KYC verification. Submit a support request with the relevant documentation and our team will process the update within 2–3 business days.

The minimum deposit on dicebet varies by payment method. For GCash and PayMaya, the minimum deposit is ₱100. For bank transfers via BPI, BDO, or Metrobank, the minimum is ₱500 due to bank processing requirements. There is no maximum deposit limit set by dicebet, though your bank or e-wallet provider may impose their own transaction limits. Always check your GCash or PayMaya app for any daily transfer caps that may apply.

Withdrawal processing times on dicebet depend on your chosen method:

• GCash / PayMaya: Usually processed within 1–3 business hours after approval
• BPI / BDO / Metrobank: Typically 1–2 business days depending on your bank's clearing schedule

All withdrawals go through a security review before being released. Make sure your KYC verification is complete and your withdrawal account matches the name on your dicebet profile — mismatched details are the most common cause of withdrawal delays.

Withdrawal requests on dicebet may be declined for several reasons:

• KYC verification is incomplete or pending
• The withdrawal account name does not match your registered dicebet name
• Active bonus wagering requirements have not yet been met
• Suspicious activity flagged by our security system
• Insufficient account balance after pending bets are settled

If your withdrawal was rejected, you'll receive a notification with the reason. Contact our support team if you need further clarification or assistance resolving the issue.

dicebet does not charge any platform fees for standard deposits or withdrawals. However, your bank or e-wallet provider may apply their own transaction fees — for example, some banks charge a small fee for interbank transfers. We recommend checking with your payment provider for their current fee schedule. Any applicable third-party fees will be deducted by the payment provider, not by dicebet.

The Tower game on dicebet is a risk-based climbing game. You start by placing a bet, then choose a difficulty level that determines how many safe tiles are on each row. As you climb higher, your multiplier increases. You can cash out at any point to secure your winnings, or keep climbing for a bigger payout. If you step on a mine tile, you lose your bet. The higher you climb, the greater the risk — and the reward. It's one of the most popular games among Filipino players on dicebet for its fast pace and simple mechanics.

Yes. dicebet uses certified Random Number Generator (RNG) technology for all non-live games to ensure every outcome is completely random and unbiased. Our live dealer games, powered by Ezugi, are streamed from professional studios with real dealers and physical equipment — providing full transparency. dicebet is committed to fair play and operates under applicable gaming regulations to ensure all players have a genuine and equal chance of winning.

Absolutely. dicebet is fully optimized for mobile browsers on both Android and iOS devices. You can access the full game library, make deposits and withdrawals, and manage your account directly from your smartphone or tablet — no app download required. Just open your mobile browser, go to dicebet.cc, and log in to start playing. The mobile experience is designed to be smooth and responsive, whether you're in Manila, Cebu, or anywhere else in the Philippines.

Wagering requirements (also called playthrough requirements) specify how many times you need to bet your bonus amount before you can withdraw any winnings derived from it. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in bets before the bonus funds convert to withdrawable cash. Not all games contribute equally to wagering — slots typically contribute 100%, while live table games may contribute less. Check the specific bonus terms on dicebet for exact contribution rates.

No. Bonus funds on dicebet are subject to wagering requirements before they can be withdrawn. You can track your wagering progress in your account's Bonus section. Once the requirements are fully met, the bonus balance converts to real cash that you can withdraw freely. If you wish to forfeit a bonus before completing the wagering requirements, you can do so from your account settings — though any winnings generated from that bonus will be forfeited as well.

dicebet provides a full suite of responsible gaming tools accessible from your Account Settings:

• Deposit Limits: Set daily, weekly, or monthly caps on how much you can deposit
• Loss Limits: Define the maximum amount you're willing to lose in a given period
• Session Time Limits: Automatically log out after a set duration
• Cooling-Off: Temporarily suspend your account for 1 to 42 days
• Self-Exclusion: Permanently or long-term suspend your account

For more details, visit our Responsible Gaming page.

Yes. dicebet uses industry-standard SSL encryption to protect all data transmitted between your device and our servers. Your personal information is stored securely and never sold to third parties. Financial transactions are processed through trusted payment gateways with their own security protocols. We also recommend enabling two-factor authentication (2FA) on your dicebet account for an additional layer of protection. For full details on how we handle your data, refer to our Privacy Policy.

If you feel that gambling is no longer fun and is starting to affect your finances, relationships, or mental health, please take action immediately. dicebet's self-exclusion tool is available 24/7 — you can activate it from your Account Settings at any time. You can also contact our support team for a confidential conversation about your options. PAGCOR maintains responsible gaming resources and support programs for Filipino players. Mental health professionals and counselors across Metro Manila, Cebu, and Davao can also provide confidential support for gambling-related concerns. Visit our Responsible Gaming page for more information.

dicebet's game servers automatically save your session state. If a disconnection occurs mid-game, simply log back in and navigate to the game — your session should resume from where it left off. For live dealer games, if a round was interrupted, the outcome is determined by the game server and your bet is settled accordingly. If you believe a bet was incorrectly settled due to a technical error, contact our support team with the date, time, and game name and we'll investigate the issue promptly.

Our support team is available around the clock to assist you. You can reach dicebet support via:

• Live Chat: Available directly from your logged-in account dashboard for the fastest response
• Email: Send your query to [email protected] — we aim to respond within 24 hours

When contacting support, please include your registered email address and a clear description of your issue to help us resolve it as quickly as possible.